1. Our working day is available from Monday - Friday 9am to 6pm.
  2. Closed on Weekend and Public Holidays.
  3. All payment transaction will be verified within 1-3 days depends on payment method. 
  4. Our office is only available for parcel delivery only, NOT AVAILABLE for offline shop visit.


  1. All placed orders without payment will be valid for 24 hours only. After 24 hours, system will automatically cancel your order. 
  2. We only accept payment via PayPal & Manual Banking (ATM Transfer / Cash Deposit / Online Transfer), other than that we do not accept any other payment.
  3. Refund is NOT available once payment is made.
  4. Nudecco reserved the right of cancel / reject order without prior notice when:  
  • Candle is not available for the current moment.
  • Payment had not received in 24 hours after placing orders.
  • Unable to track the payment proof / unsuspicious payment activities. 



  1. We will refund store credits to your account when there's out of stock item.
  2. Store credit could be use in anytime, any item in our store.
  3. Store credit do not have expired date.
  4. Store credit is not transferable to CASH term.